Trust Cellular Terms of Service

Shop with confidence at Trust Cellular knowing all products & services include a limited lifetime warranty. If any time for any reason you feel a product or service is unsatisfactory please reach out to our team as soon as possible. Warranty is not transferable to any other device or party.

This limited lifetime warranty covers manufacturer-related part/product defects only on parts/products installed or sold by Trust Cellular.

Warranty claims must be made with-in 14 days of purchase or pick up.

Exchange only / No customer damage.

All devices sold include a 60 day manufacture defect warranty with Trust Cellular. (Does not cover batteries on device over 2 years old)
Devices must be picked up with-in 30 days of notification of completion or they will be recycled.
Monthly Prepaid plans are 30 days and limited to the mvno/carriers terms, conditions, privacy policies & restrictions. Dial 611 anytime to reach your carrier directly.
Refund policy for Accessories & Devices: with-in 14 day with receipt & subject to a 20% restocking fee, No customer damage. Restrictions may apply.
All labor & part payments must be made prior to services being implemented & are non-refundable yet are exchangeable.
Privacy Policy: Trust Cellular will never sell or share your information with third parties. (SMS CONSENT & PHONE NUMBERS). (Email may be used for status notifications & marketing) & (Phone number may be used for status notifications & marketing)

1. Introduction

Welcome to Trust Cellular (“we,” “our,” “us”). This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including cellphone repairs, prepaid plan activations, and electronic repairs. We are committed to safeguarding your personal data and ensuring your privacy.

2. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information: We collect your name, contact details (phone number, email address), and payment information (credit/debit card details) when you engage our services or make a purchase.

b. Service Information: This includes details about the services we perform for you, such as repairs, device information (e.g., make, model, serial number), and repair history.

c. Usage Data: We collect information about how you interact with our services, including browsing behavior on our website, if applicable, and communication with us.

3. How We Use Your Information

We use your information for the following purposes:

a. To Provide Services: To carry out cellphone repairs, activate prepaid plans, and address your requests.

b. To Process Transactions: To manage payments and maintain your account.

c. To Improve Our Services: To analyze usage data and enhance the quality of our services.

d. To Communicate with You: To update you on your repair status, send promotional offers, and provide other relevant information.

e. To Comply with Legal Requirements: To meet legal obligations and resolve disputes.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following situations:

a. Service Providers: We may share your information with trusted third-party service providers who help us operate our business and provide services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

b. Legal Requirements: We may disclose your information to comply with legal requirements or in response to valid requests from governmental authorities.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely dispose of it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

a. Access: You can request access to the personal information we hold about you.

b. Correction: You can request correction of any inaccurate or incomplete information.

c. Deletion: You can request deletion of your personal information, subject to certain legal exceptions.

d. Opt-Out: You can opt out of receiving promotional communications from us by following the instructions in those communications.

To exercise these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the effective date will be revised.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Trust Cellular
1077 Jesse Jewell pkwy SW

Gainesville, GA 30501

770.534..0025

[email protected]

Thank you for choosing Trust Cellular. We value your trust and are dedicated to protecting your personal information.

Your time & business is greatly appreciated.

Trademark Disclosure

Trust Cellular is a third-party product & service provider and is not affiliated with any other the product(s), mvno/carriers or manufacturer. We use these trademarks only to the extent necessary for our clients to identify whether certain services & parts are compatible with the products owned by our customers. The words “Apple” “iPhone” “iWatch” “iPad” “iPod” “Mac” are registered trademarks of Apple, Inc. “Samsung” and “Galaxy” are also registered trademarks of Samsung. Trust Cellular sources high quality replacement parts for products including, but not limited to, Apple, Samsung, Nintendo, Switch, MacBook, PlayStation, Xbox, LG, Motorola, and other (“Products”).

All trademarks are properties of their respective holders. Trust Cellular is a third party service/product provider not a carrier mvno or a manufacture and does not own or make claim to those trademarks used on this website or shop which it is not the holder.

By using this site, you signify your understanding of this trademark disclaimer. If you do not agree or understand this trademark disclaimer, privacy policy, or our terms of service, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.